At What's The Move (WTM), we take pride in the quality and craftsmanship of our products. Each item is made to order and carefully produced before it reaches you.

Because our products are made specifically for each customer, we do not accept returns, refunds, or exchanges for reasons such as incorrect size selection, change of mind, personal preference, accidental purchases, or orders placed with incorrect information.

Refunds, replacements, or exchanges are only available if an item arrives damaged, defective, or if you receive the wrong item.

If there is a print error, manufacturing defect, shipping damage, or you receive an incorrect product, please contact us within 30 days of delivery and provide clear photos of the issue. This helps us review your claim and provide a resolution as quickly as possible.

Please read below for more details.

Cancellations

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, it can no longer be canceled, modified, refunded, or exchanged.

After you've received your order, you have 30 days to report any damaged, defective, or incorrect items.

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund them.

Damaged, Defective, or Incorrect Items

For the fastest resolution, please include:

• Your order number
• A description of the issue
• Clear photographs showing the damage, defect, print error, or incorrect item received

The most helpful photos are taken on a flat, well-lit surface with the issue clearly visible.

Please contact us with these details through our contact form within 30 days of delivery.

If your claim is approved, we will provide a replacement, exchange, or refund at no additional cost.

Refunds Policies

Product Orders Refund Policy

Because products are made to order, all sales are final.

We do not offer refunds, returns, or exchanges for:

• Incorrect size selection
• Change of mind
• Personal preference
• Accidental purchases
• Orders placed by mistake
• Incorrect shipping information provided by the customer

Refunds, replacements, or exchanges will only be considered if:

• The item arrives damaged
• The item contains a manufacturing or printing defect
• You receive the wrong item

To qualify for a refund, replacement, or exchange, you must contact us within 30 days of delivery and provide your order number along with clear photographs showing the issue.

PayPal

Any approved refunds processed through PayPal will typically appear in your PayPal account balance within 24 business hours.

Credit Card

Any approved refunds processed to a credit or debit card will typically appear in your bank account within 7 to 10 business days, depending on your financial institution.

Donations and Tips Refund Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tip.

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message.

If you have issues accessing a locked message after payment, please reach out through our contact form. We'll be happy to troubleshoot the problem and find a resolution.

Frequently Asked Questions

Can I return my order?

No. Because all products are made to order, we do not accept returns unless the item arrives damaged, defective, or incorrect.

Can I exchange my order for a different size?

No. We do not offer exchanges for sizing issues. Please review the sizing information carefully before placing your order.

What if I ordered the wrong size?

Unfortunately, we cannot offer refunds, returns, or exchanges for incorrect size selection.

What if my item arrives damaged or defective?

Contact us within 30 days of delivery with your order number and clear photos of the issue. If approved, we will provide a replacement, exchange, or refund.

What if I receive the wrong item?

Contact us within 30 days of delivery with photos and your order number. We will review the issue and provide an appropriate resolution.

Can I cancel my order?

Yes, but only before your order enters production. Once production begins, orders cannot be canceled, modified, refunded, or exchanged.

Accepted Payment Methods

We accept payments via:

• Credit Cards
• Debit Cards
• PayPal
• Google Pay
• Apple Pay
• Klarna / AfterPay (where available)
• Other local payment methods depending on your location

International Orders

International orders may be subject to import taxes, duties, and other customs charges. These charges vary by country, and at this time we are unable to calculate them in advance.

For more information regarding your country's customs policies, please contact your local customs office. If such a fee is imposed on your package, you are responsible for its payment.

Merchant of Record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and order fulfillment.

For questions regarding your order, please contact us through our store's contact form.